Help Desk Specialist
InCadence Strategic Solutions is a top technology company that provides cutting edge solutions, deep functional domain subject matter expertise, operational intelligence and high-end engineering services to our government clients.
InCadence Strategic Solutions has a Help Desk Specialist position open in Fort Bragg, NC. This position requires an ACTIVE TS/SCI. The Help Desk Specialist will provide Tier I contact and incident resolution to customers with hardware, software, and application problems. The Help Desk SPecialist will attempt to resolve as many incidents during the first call or at Tier I, document incident resolution and status in incident database tools (i.e. BMC Remedy), provide polite and friendly customer service, create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers. The successful candidate will provide input and update to standard operating procedures, participate in organizations change management process, support includes the management and support of Incident Tickets, Service Requests, Change Requests, and Identity Management Requests (Public Key Infrastructure and Centralized Directory Registrar related) for both on-site and off-site personnel.
InCadence Strategic Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.